Exasperating

It is really exasperating when a professional organization promises to send you some document by a certain date, but even a week after the committed date they don’t send. Do they expect everyone to follow up using personal contacts to get the documents? Why can’t we have a law to sue such careless, lethargic organizations?

Probably they might be behaving the same with their employees and when employees quit, the managers or higher ups try to cajole them with carrots
God save such organizations